Designing Interactions

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Chris Downs, Lavrans Løvlie and Ben Reason of Live|Work are interviewed in Chapter 6 – Services.Their point of view is informed by the thinking of Fran Samalionis, and they have taught service design with Gillian Crampton Smith.

Live|Work is a service innovation and design company based in London, founded by Chris Downs, Lavrans Løvlie, and Ben Reason in 2001. They have defined a point of view about what service design could and should be. Chris says, “We are children of the Web. Before our generation, interaction designers were dealing with interfaces. We started making Web sites in 1994, so we have our heads wired to think about networks. When you deepen an interaction beyond an interface and think about the network, you eventually end up at the service.” They articulate a methodology for service design and define the meanings of the terms that they use on their Web site. They believe that by designing from a service instead of a product perspective, they are promoting use over consumption, with the slogan, “You are what you use. . . not what you own.”

The founders of Live|Work talk about the process of service design that they have evolved and articulated, illustrated by examples from a telephone service and a car sharing service.

Chris Downs, Ben Reason and Lavrans Løvlie of Live|Work. Photo Author